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FAQ's

CAN WE COME TO THE WAREHOUSE?

Yes you are very welcome to come to the warehouse.   We are open 9am - 5pm Monday to Friday and you can purchase goods without ordering in advance paying either by card or cash.   We are based just outside the village of Goostrey on Goostrey Lane.   The warehouse address is Unit D, Cranage Trade Park, Goostrey Lane, Cranage, Cheshire, CW4 8HE.  Goostrey Lane is just off the A50 either 2 miles north of Holmes Chapel or 8 miles south of Knutsford.   We are next door to a country shopping unit with cafe and toilet facilities. 

HOW QUICKLY DO YOU DISPATCH?

Once we receive your order and the goods are in stock we aim to dispatch your order within 2 working days.  Once dispatched the vast majority of orders are delivered by our couriers DPD on a next day basis.   However very small packets are sent first class Royal Mail and may take a little longer.   If any order is going to take more than seven days to deliver the customer will be notified either by telephone or email.

HOW DO WE RETURN GOODS TO YOU?

Should you need to return goods because they are incorrect or damaged then Wares of Knutsford will arrange the collection of the parcel and once the goods are received in the warehouse either a replacement will be dispatched or refund made to the customers card.   Should you wish to return goods due to a change of mind or other reason not the responsibility of Wares of Knutsford then we ask you to arrange and pay for the return of the goods to our warehouse at Unit D, Cranage Trade Park, Goostrey Lane, Cranage, Cheshire, CW4 8HE.   If it is difficult for you to arrange the return as a result of your change of mind then  we can do this for you but there will be a charge for our courier to collect the goods of £12.50 per box.