Once your order has been received we aim to dispatch within two working days subject to items being in stock and all orders except for small packets are sent out via our Couriers DPD or APC on an overnight delivery. Please note that deliveries to the Highlands and islands including Northern Ireland take two days. Sometimes, at busy periods, orders may take a little longer or where we are awaiting new stock but should the delivery time be longer than seven days from receipt of order the customer will be contacted by email or telephone. Small packets are sent out via Royal Mail First Class Post.
Please note that courier companies vary in their procedures when it comes to leaving parcels for customers. Unless you have expressly requested for your parcel not to be left in a safe place, they will often leave the parcel for you for your convenience. Very rarely parcels can go missing. When this happens Wares of Knutsford does not accept liability. So please make every effort to be available to receive your goods, especially for larger orders and let us know if you are not happy for your goods to be left.
You will be contacted by the courier company with a delivery window on the day of delivery. If they do not leave your goods in a safe place and you are not at home the courier will send you an email, text message and / or leave a paper card at your address. It is then your responsibility to contact the courier and arrange collection from a pick up shop or re delivery of the goods. Wares of Knutsford is not responsible for shipping costs when goods are returned as non-delivered to us and refunds will therefore be for goods only.
Our delivery charge is £7.95 per order within the UK Mainland so no matter how you order you will pay £7.95 delivery - no extra charges for weight or volume of your order. The only exception to this is if you live in an area of Scotland that the courier companies deem to be 'remote'. Please see the paragraph below for detail on postcodes.
For Highlands and Islands (including Channel Islands and more remote areas of mainland Scotland and Cornwall) the delivery charge is £12.95 per box (maximum 20 kilos) which includes Northern Ireland and Eire (Southern Ireland). Once your order has been placed the charge £12.95 will automatically be applied. However should your order require to be packed in more than one box you will be contacted with a quotation for shipping. We use several courier companies in order to obtain the very best delivery charges for our customers and will always quote the most economical method of shipping orders. The Highland postcodes are: FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42. Island Postcodes are HS1-9, IM, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3.
If you require a timed or next day delivery we can accommodate you, please call us on 01477 537224 to use this service. Prices are as follows. Please note these prices are per box maximum 20KG.
Weekday Pre 10.30am £16.25, Weekday Pre 12.00pm (noon) £13.40, Saturday or Sunday delivery (up to 5pm) £19.10, Saturday or Sunday pre 10.30am £26.30, Saturday or Sunday pre 12.00pm (noon) £24.10.
European deliveries are sent via our Couriers DPD on the DPD Classic Service and the charges are per large box weighing up to 20 kilos as follows:
Zone 1: Belgium, France, Monaco, Germany, Luxembourg, Netherlands: £12.00. (Transit time from dispatch 2-3 days).
Zone 2: Austria, Denmark, Switzerland: £19.65. (Transit time from dispatch 3-4 days).
Zone 3: Czech Rupublic, Italy, Slovakia, Spain: £22.00. (Transit time from dispatch 3-4 days).
Zone 4: Estonia, Finland, Hungary, Poland, Portugal, Slovenia and Sweden: £29.25. (Transit time from dispatch 4-5 days).
Zone 5: Bosnia Herzogonea, Bulgaria, Croatia, Greece, Greek Islands, Latvia, Lithuania, Romania and Serbia: £38.85. (Transit time from dispatch 4-6 days).
Where Wares of Knutsford are aware that a customs duty is liable to be due on any European or worldwide order then the customer will be notified in advance of dispatch. However this is not always possible so please note that should an import tax be levied on the delivery by the customs of the country to which the order is being sent then this import tax is the sole responsibility of the customer and must be paid by the customer. This tax is impossible to calculate beforehand and only applies to certain destinations. Should the customer wish to ascertain whether such a tax is applicable to their order then please do not hesitate to request this information so that we can then check with our couriers.
In the case of large orders to European destinations ie. where the order involves more than one box weighing 30 kilos, the customer will be contacted with the total shipping price prior to shipment of order.
Wares of Knutsford can arrange delivery to any international (worldwide) destination and upon receipt of such an order or enquiry regarding an order a quotation will be provided for shipping prior to the order being arranged or dispatched. When large value orders are received from worldwide destinations (over £200) the value of the order will be refunded upon receipt of the order whilst the shipping charges are calculated for the order. Once the shipping charges have been calculated the customer will be informed of the total amount due for goods and shipping. Payments for worldwide orders value over £200 are required to be paid via a BACS payment directly into the Wares of Knutsford Bank Account details of which will be supplied to the customer at the time of the quotation,
Sometimes breakages occur during transit. If this should occur please notify our customer services department on 01477 537224 or by email at email@example.com and replacement items will be sent out or a refund given.
Glass items sold on this website are manufactured for commercial use and any usage of these products in a domestic environment is at the customers own risk. Wares of Knutsford cannot be held responsible for any damage or injury caused by usage of glass products or any other items sold on this website.