Customer feedback

February 2021

I was recommended this company when I was looking to buy a variety of jam jars for my marmalade making obsession.
What a wonderful experience from the website to ordering process and then post purchase communication.
I ordered 3 sizes of jam jars - total 108 - and love the choice of sizes, designs and lid colours. All arrived on time beautifully packed in shredded paper and compostable bags. Not a bit of plastic in sight.
If only more companies offered this standard of service and quality of product. Very highly recommended.

February 2021

Great bottles, exactly what I was looking for and very fast shipping.


February 2021

Very happy with fast delivery and great customer service.


February 2021


No scratches and they came so well packed there was no chance of breaking which is important when order glass products. 


January 2021

Great product. Service. Very happy. Will buy again. Thank you


January 2021

These are by far the best quality we have received yet. Will be ordering again.


July 2020

Hi team,
I wanted to send you a huge THANK YOU from Tim and I at BATCH Cocktail Bar.
You’ve got us just what we needed in a super speedy way. You are the best bottle supplier I’ve used and I’ll give you a shout out on the London Bar Tenders social media groups. Great service!
July 2020

Thank you for your email and refund, I appreciate your work to resolve this, excellent customer service!
17th July 2020

Wonderful selection of shapes & sizes of jars, and at good prices. Found just the size I wanted - and with a wide neck - perfect for walnuts I’m pickling this year whilst “in shielding”.  And the gold lids will look just great on top of these black beauties (the finished product will look great for presents if I can bear to part with any)!  The jars arrived quickly, and very well packed so no breakages. Certainly recommend Wares’ as the first port of call for jars!

Hazel B
June 2020

We received the jars and just want to say we are really pleased with them. Your customer service is really amazing too!
Keep up the good work and please do stay safe!

9th May 2019

Your service is amazing & Thankyou for being so very helpful & understanding xx

Vickie M

9th April 2019

Good morning Lizzie,

Thank you so much for your reply. My jars arrived yesterday. I am thrilled to bits with them. So prompt, I might have to buy some more! I have been looking for square jars and these are even better than I wanted.

Kind regards,

Gill O

18th December 2018

Dear Wares of Knutsford, Thank you so much for sending the order so efficiently: it arrived early this afternoon, that's less than 48hrs since we placed it (on a sunday!).

Wishing you all a wonderful Christmas and happy, healthy New Year.


Michael C

9th July 2018


Just wanted to say a huge thank you to your staff. My order was placed on Friday and I took delivery this morning.  You have provide first class goods, a first class service and I will be back, you are highly recommended and if you wish to place this feedback on on your website then please feel free, or let me know how else I can provide feedback.  This really was outstanding service and I would love to recognise it publicly.

With kind regards and thanks

Gill G

18th December 2017

Hi Fiona

Just to let you know I received the replacement jars and I must compliment your customer service as a total replacement was a fantastic solution with the fact that I am using the jars as Christmas presents.

Thank you once again

Kind regards

Dr David A

4th November 2017

Wares of Knutsford review by S. Wilson, Wales.

I can honestly say that the customer service, personal attention, and communication are the best i have ever experienced. Nothing is too much trouble and you feel like a valued customer. Their goods are of excellent quality and i wouldn't hesitate to choose Wares as my first-stop shop.

7th July 2016

Hi Lizzie,

Thanks very much they arrived today - first class service and the tags are absolutely delightful!

I will definitely use you again and recommend you.


15th February 2016

Hi Lizzie,

Just wanted to thank you again for the wonderful customer service and doing me favour by sending my extra order FOC.

All of the bottles arrived in one piece and very promptly!

Hope you have a great week.

Kind regards,

Danielle W.

11th February 2016

Thank you so much for your quick delivery. I ordered Tuesday afternoon and they arrived this morning. I am thrilled with your service even the way the jars are packed – first rate. I will not hesitate to order from you again and shall be telling all my friends.

Thank you once again, now I must get on,  time to make the marmalade!!!!


Karen J

12th July 2015

Thanks so much for sending our products so quickly and for being very lovely.  It has been a pleasure to be your customer and I will definitely order again.

Best wishes

18th June 2015

Dear Wares of Knutsford

You asked me to review recent purchases.  I mainly buy the excellent hexagonal sauce bottles, jam jars, and spare lids for my charity fund-raising pickles and chutneys.  I would place more repeat orders, but most of my customers tend to be very good about returning the 'empties' - hence spare lids.
I'd like to endorse all of the above, but what really impressed me was the friendliness and helpfulness of your staff on my most recent order.  I was looking for replacement corks for your small decorative bottles (again, empty returns).  I couldn't find them on the website, so I telephoned you.  You were so helpful.  I felt that you genuinely cared for your products - and for your customers.

Best wishes

31st July 2014

I have received the jars as promised.
I wish to thank you for the wonderful service during the transaction right up to the delivery.
The packing of the wares are impressive as well as the overall shopping experience.
I look forward to do this again in the future.

Kind regards.

24th April 2014

I've made 2 orders of which I am ever so pleased with both the quality of jars & the quick professional delivery service!



22nd April 2014

What a fantastic company you are to deal with. My items arrived today, only ordered late on Tuesday night. Haven't checked them yet, but I'm sure they'll be in perfect order. First class service from placing an order, dealing with enquiries, to delivery. Keep up the good work!!!

3rd March 2014

Hello, Just to let you know my mother has been very impressed with the jars she recieved on Wednesday from your company, as promised. The jars were carefully packed and the jars and lids are of good quality. Thank you for your great service and a special thanks to David. We will definately be using your company again.

29th January 2014

I wanted to say a big thank you for the excellent service you provide. The bottles are beautiful, your staff are friendly and extremely helpful. I wanted to leave feedback but was unable to do so. I will recommend you to my friends and will buy again. Thank you once again.

21st January 2014

Great little bottle used for sloe gin presents,  Delivery and service excellent

20th January 2014

Great jars for my body butters. Arrived quickly and I haven't found any breakages due to careful packaging. Lids seem nice and chunky and seal well.

15th January 2014

Received my order of 192 jars today. Great speedy service. So happy with my order. They will be perfect for our wedding :)

27th December 2013

Perfect bottles to use as gifts for sloe vodka or gin. 
Fast delivery and very well packaged. 
Excellent price, best I found on the Internet.

14th November 2013

An excellent product of great quality and design. I personally wanted this item with the ceramic stoppers . With the very helpful attention to detail of the office staff the stoppers where upgraded with a small additional fee. I will definitely be purchasing again from Wares. Highly recomended.

11th October 2013

Fantastic Company
. I brought these bottles for my Christmas pudding vodka! They were perfect. Arrived promptly and neatly packaged. I would DEFINATELY order from this company again

22nd September 2013

Would definitely recommend...the bottles are perfect for our wedding favours! They are exactly what we wanted,  quick delivery and fast service!

17th September 2013

The best jar company in the world.
Have been using Wares for more years than I can remember .as the song says " simply the best " they never  let you down

29th August 2013
Shopped around and these were best price - arrived promptly and as well packed there were no breakages.

29th April 2013

I received these goods last week.  I have to say how impressed that I am with:-
The representation of the goods on your website, together with the description
The tracking of my order, the information and updates given
The quality of the goods.
I am very impressed, and they are exactly what I wanted.  Thank you to everyone involved.  I will definitely recommend you to all my friends, and will definitely be ordering from you again in the future.
Diane P
5th April 2013 

Hi the bottles arrived the day after, it was such an amazing service.  They are fab!  We are assembling them this weekend.  Many thanks for your awesome assistance.
Consuelo S

25th February 2013

Hi, Just to say thank you:  my order arrived safely this morning, no breakages and very well packed. Please pass my thanks on to the packing department, they have done an excellent job and probably dont get thanked very often for their efforts. I use the jars for making scented candles and they do the job well. Thank you once again. Matthew S

10th December 2012

Hi Valerie, Many thanks for your advice and I shall use them as you suggest. I would like to say how much I have enjoyed dealing with your Company even for such a short time.  You and David are friendly knowledgeable staff and your prompt response provides a very impressive "face" of the Company and its services. I will keep the Company's details and recommend you. Every success for the future. Merry Christmas and a prosperous New Year, Regards Judith.

11th December 2012

I just wanted to say a quick thanks, received an order from yourselves this morning which has totally exceeded my expectations in quality and speed of delivery. I'll most definitely be using your company again, and will recommend you. Jenny Mc.

29th June, 2012 

Great web site - reasonable prices - super service!   I placed a wee order on Wednesday evening - I receive immediate confirmation at 7.23pm - but I have a query about lead times so I e-mail back and ask about deliveries knowing that the confirmation e-mail was automatic and that the office would be closed, si it would be Thursday before anyone can get back to me - but no! - I have a reply back from you within under an hour - and now the goods have arrived here at the house just before mid-day on Friday!  Beat that.   Amazing!  And I thought I'd have to store the fruit I've arranged to buy for jam making on Monday until the jars arrived.   When the jam is sold at Kathleen's fund raiser for McMillan Cancer Care in a week or so, I'll make sure anyone who makes jams or sauces knows about your company and the factastic service you deliver.  Good luck and please keep up the good work.   Sincere thanks to all the staff who were involved.  Regards from Perthside.  Euan.

17th September, 2012

Just emailing to say how impressed I am with the goods I received today, the packaging was excellent and I would have been very surprised had anything broken in transit. Considering how little the cost was, the quality is second to none, I am on Facebook and will post to this effect, you are now on my favourites list and I will recommend you to other people. Thank you so much.  Ann Weeks.

24th October, 2012

Dear Valerie Byles, Bless you thanks.   If you could see the joy I get using your beautiful jars and labels.   Your jars will have pride of place at a lunch to celebrate my husband and myself renewing our wedding vows after 30 years.   There will be a varied menu home cooked by my wonderful housekeeper/cook/carer, my dearest friend who I taught to cook, and myself.   The dishes will be accompanied by chutneys, pickles, jellies, vinaigrettes, compotes, relishes, sauces, spiced fruits...spicy, sweet, sharp, rich, complex, simple...all glistening and flowing in your jars!  Mini Ocios with red currant jelly on each table plus a spiced version in the mini plain ones.   Each one of the others enhancing one or more dishes, laid out on the main serving table.  Thanks again...Jane.

Here is our finished invite with your sample bottle: thanks again.

Wares Team, I placed this order late Thursday evening - the goods arrived before 9am this morning (Saturday) which by any standard is outstanding service.   Many thanks fro  me and also on behalf of my relatives and friends who will now get a Christmas present of home-made sloe gin in a very attractive bottle.  Naturally, I shall recommend your company as and when the opportunity arises.   Best Regards, Barry B.

 Good evening to you, A quick e-mail to thank you very much for the speed and accuracy of the order which you recently dispatched to us. I felt that given the current state our country is in, I must write to thank you for the all-round impeccable service which I have received from yourselves! How refreshing it was to be given the time to ask questions over the phone before placing my order, which were answered honestly and intelligently rather than being read from a computer screen script. Proof that there are still some fantastic hard working young people out there somewhere!
Thank you also for my individually (I assume hand-wrapped) jars which arrived in perfect condition. It is nice to have my items 'cared for' rather than slung in a box!!!!!
Having Worked for the family business my whole life, I know that customers can often be less than supportive of small businesses but I can tell you I was delighted with your service and am mentioning your name to my customers and friends alike.
I look forward to dealings with you in the future.
Ian B

 Hi, I ordered 12, 250ml skittle bottles following an email enquiry (which was promptly answered). Delivery was only 3 days with an email in the morning to confirm the time of delivery (a 1 hour window) which was met. Product was well packed and bottles are excellent. Would definitely order again and recommend to friends. One improvement for the site would be better product photos as the photos don't do the bottles justice, perhaps showing both empty and filled, and also in some way able to show scale. Thanks,
Gary B

 Valerie, My pudding basins arrived safely this morning. It gives me great pleasure to compliment you on the way this was all handled - prompt and informative acknowledgement giving estimated delivery time, good packaging, swift delivery and attractive well designed stationary. Well Done!
Norman H

 Hi Valerie, just to say after such a positive experience shopping with you , I made sure that when I reviewed Pam Corbin's Preserving Book on Amazon I made sure I gave Wares of Knutsford a recommendation. Kind Regards
Jean C

 Hi, Just a quick email to say a HUGE Thank You for my recent order. The service provided was professional, efficient and extremely quick !! The bottles are fabulous and are now filled with Christmas Pudding Vodka, Loganberry Gin and Bramble Brandy in Hampers for my Dad and Brother for Christmas I will certainly use you again in the future. Happy Christmas, Kind Regards
Clare F

 I received my order two days after ordering what wonderfull service will definately be using your site again thankyou for your promt delivery and no breakages brill prices thankyou again.
J. Howie

 Hello, This is to let you know that items I ordered last Wednesday evening arrived Friday lunchtime (18th Oct), a mere 40 hours after ordering - I am very impressed!
Regards, Julia C

 Thank you very much for amazing service yet again. My jars came today and I only ordered them 5 minutes ago! Your new online delivery information is also very good and helpful.

feedback-jam.gifI have finally got everything together for Mum’s Jam and thought you might like to see a picture of your jars ‘in action’! This basket has 4 jars with a spoon and the other basket has 3 jars and a small fruit cake. Photos of the two baskets are going on a poster which friends and family are going to display in various places for me and take any orders. St Mungo’s designed and supplied me with the blue card at the back as 50% of the proceeds goes to that charity.

I couldn’t find any bags the right size in the end – they were all plastic and it has to be cellophane – so I’m using a roll of cellophane and have worked out a method of wrapping the baskets which I think I can handle ongoing! Calmness and patience are the keys to success with this particular part!!

I have also been looking in Veronica’s Larder which is very good – a clever idea. Along with the baskets of jam (8 oz jars) I’m planning to make 12 oz jars of chutney to sell separately. I have made one batch and have now printed off some of Veronica’s recipes (along with her Basics advice) for making a range of others. Some fruits, like rhubarb and plums, don’t make popular jam but I have both in the garden and they’ll be ideal for chutney – so ‘thank you for the recipes’!
Jen H.

 Simply to thank you for the rapid depatch of my order; the items are exactly what I required. A pleasure dealing with you.

 I would just like to thank you for speedy, beautifully wrapped order, I was really impressed!
Nikki HG

 ...thank you very much for this extra good service...I have had two unexpected large orders for jam prior to Christmas hence this order and basically I have just this week to get the jam made. This jam-making venture, which also raises money for a charity for the homeless, has been a new venture for me this year and I would like to take this opportunity of thanking you very, very much for your excellent range of good–value products along with superb service which is both friendly and efficient. The whole jam + fundraising idea seems to have taken off and I should be able to send at least £120 to the charity this Christmas. Without a doubt it wouldn’t have been possible without your wonderful help. My sincere thanks to everyone involved.

 Arrived yesterday afternoon, all ok. Really impressed with the packaging and speed will definitely use you again and recommend to friends.
Vicky C

I just wanted to say thank you for excellent service. The order was delivered much sooner than I expected and I was impressed with the quality of the packing. I was also very pleased to receive your comprehensive, well illustrated brochure which contains items I have been trying to find for a long time. I will therefore be placing further orders, particularly as your postage costs leave the competition way behind! It was reassuring to find out that such good and friendly service still exists!
Jenny H

 Not only am I excited to find a store like yours that offers a wide range of environmentally friendly products that far surpass themodern (and often short lived or inpractible) alternatives available these days but you bring a sense of nostalgic ease of living to this otherwise too technical and complicated lifestyle we are expected to convert to. I like to think of you as a better example of how to care for the home in a natural way so KEEP UP THE GOOD WORK and lets hope others will find you more exciting than the big department and superstores they use at the moment.
Yours L Davies ( a very contented 20 something homemaker and career gal.)

Hello Wares of Knutsford.
I recently found your website and received my order from you today. Thank you very much for the care you took in wrapping my goods. I am over in Ireland and appreciate goods well presented as in the past i have bought from other companies and the goods were broken, so again thank you to you all and it was a pleasure dealing with you, I hope to be back again soon.
James J, County Down

I was hesitant to place an order from the US; but, your customer service was quick to answer all my questions promptly and courteously at ever step s you sent me were wrapped well and there was not even a mere scratch to be found on the ceramics. I'm grateful for your wonderful service and delightful items that would be impossible to locate here.
From Jean J

 I just wanted to write and say how impressed I was with your service, delivery, internet site and the lady who telephoned me after I placed my order via the website to say that the jars I wanted were out of stock but offered more expensive ones at the same price. I got them all delivered less than 24 hours later and they are already in use with my homemade chutneys and jams. Thank you. A truly exxcellent company and one I will recommend and use again.
From Wendy W

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