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1) Confirmation - An e-mail will be sent to you confirming successful transmission. This will provide your order confirmation number, details of all products purchased and your delivery address. All prices on this confirmation are shown inclusive of VAT, as this is your VAT receipt. 2) Charges - Delivery per order is charged at £4.95 for postage and packing subject to the following exceptions; Scottish Highland and islands £10; Channel Island £10; Northern Ireland £10; Isle of Man £10; Eire £10 . Royal Mail & Courier Service used. International Postal rates are quoted below. Highland postcodes are FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH30-42. Island Postcodes are HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3. 3) Delivery Times - We aim to despatch orders within 48 hours of receipt although at very busy times this may be a little longer. If there are any problems ie. stock or payment concerns we will telephone or email you. We use DPD Courier services and all our orders with the exception of postal packets are sent out on a next day delivery. DPD send out an email to customers on the morning of delivery with an expected time of delivery and an opportunity to change the time if inconvenient 4) International Orders - France, Belgium, Germany, Luxembourg, Netherlands, Eire £10 up to 30 kilos. Austria, Denmark and Switzerland £14 up to 30 kilos. Czech Republic, Italy, Slovakia and Spain £18 up to 30 kilos. Estonia, Finland, Hungary, Poland, Portugal, Sweden and Slovenia £21 up to 30 kilos. Greece, Latvia, Lithuania, Montenegro, Norway, Romania and Serbia £35 up to 30 kilos. All European destinations via DPD classic courier service. USA Worldwide Air Express is charged at £19.96 per first half kilo and £2.19 per every additional half kilo.
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